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Shipping Information




FREE Shipping on Orders over $75*

Local Delivery Timelines:

SHIPPING METHOD Min Order Amount Cost Delivery Timeline
FREE Curbside Pickup ANY FREE Same Day
(On orders placed before 2pm)
Same Day Contactless
Local Delivery
$0-$74.99 $6.95 Same Day
(On orders placed before 2pm)
FREE Same Day Contactless
Local Delivery
More than $75 FREE Same Day
(On orders placed before 2pm)

Same Day services are available Monday-Saturday. Orders placed on a Sunday will be delivered next business day.
You will receive an email notification once your order has been packed and it is available for delivery or pickup. Full pickup instructions will be available in the email.

FREE Shipping on Orders over $75*

Manitoba Delivery Timelines:

SHIPPING METHOD TRACKING Southern MB & Urban Centres Northern & Remote MB
Expedited TRACKED 2-3 Business Days* 3-8 Business Days*
XpressPost TRACKED 1-2 Business Days* 5-8 Business Days*
Priority TRACKED (Signature Required) Next day & up to 3 business days 5-7 Business Days*

FREE Manitoba-wide shipping applies to orders over $75 with a weight of 20lbs or less. Estimated delivery time of 2-3 business days in MB

FREE Shipping on Orders over $99*

FREE Canada-wide shipping applies to orders over $99 with a weight of 20lbs or less. Free Shipping not available to postal codes starting with:
A0K, A0L, A0M, A0N, A0P, B0C, B0D, B0E, B0F, B0G, B0H, B0J, B0K, B0L, B0M, B0N, B0P, B0R, B0S, B0T, B0U, B0V, B0W, C0A, C0B, E1W, E1X, P0L, P0T, P0V, S0J, T0H, T0P, T0V, V0J, V0K, V0L, V0M, V0N, V0P, V0R, V0T, V0V, V0W, V0X, G0C, G0D, G0E, G0G, G0H, G0J, G0T, G0V, G0W, G4T, G4U, G4V, G5J, G7N, G8E, G8F, G8G, X0A, X0B, X0C, X0E, X0G, Y0A, Y0B

Canadian Delivery Timelines:

SHIPPING METHOD TRACKING Major Urban Centres Northern & Remote Regions
Expedited TRACKED 3-7 Business Days* 6-13 Business Days*
XpressPost TRACKED 3 Business Days* 5-8 Business Days*
Priority TRACKED (Signature Required) Next day & up to 3 business days 5-7 Business Days*

United States Delivery Timelines:

Tracked Packet USA TRACKED 7 Business Days*
Expedited USA TRACKED 6-7 Business Days*
XpressPost USA TRACKED 4-5 Business Days*

International Delivery Timelines:

COUNTRY CODE Tracked Packet International XpressPost International
Australia AU 12 Days* 8 Days*
Austria AT 9 Days* 6 Days*
Belgium BE 8 Days* 5 Days*
Denmark DK 8 Days* 5 Days*
Finland FI 7 Days* 5 Days*
France FR 8 Days* 5 Days*
Iceland IS 10 Days* 8 Days*
Ireland IE 10 Days* 5 Days*
Japan JP 9 Days* 5 Days*
Netherlands NL 8 Days* 5 Days*
Poland PL 9 Days* 7 Days*
Portugal PT 9 Days* 6 Days*
Spain ES 8 Days* 5 Days*
South Korea KR 9 Days* 6 Days*
Sweden SE 8 Days* 5 Days*
Switzerland CH 7 Days* 5 Days*
United Kingdom GB / UK 7 Days* 4 Days*


* With the Covid-19 pandemic, postal systems have seen dramatic increases in parcel volumes and delivery timelines have been drastically varying. Subsequent lockdowns and increased online shopping has further hindered shipments. Most delivery guarantees have been suspended.


10-14 Business Days 18-25 Business Day** service to most locations

** In recent weeks, Light Packet International Air shipments have been taking more than 25 Business days to arrive. The Canadian Government had initially banned all flights to Europe and other international destinations due to new Covid 19 variants. This has caused a substantial backlog of parcels not be able to find cargo flights to Europe. Packages are getting to their destinations but they are taking an exceptionally long time to arrive.



Update: 26 February 2021 Canada Post has updated, that following a period of mandatory quarantine and on-site testing by local public health authorities, operations at Gateway East Mail Processing Centre in Toronto have now resumed the three-shift daily schedule. While operations have resumed, delays in the processing of mail items are still to be expected as Canada Post continues with contingency plans to deal with higher than normal volumes, and to operate with restrictions since the start of the pandemic in 2020.

Udpate: 27 January 2021 Canada Post has advised us that a number of cases of COVID-19 have been confirmed within one of its mail processing hubs, and as result has temporarily closed it to minimise the spread of virus. The main mail hub, continues to operate with a reduced workforce. As further staff shortages are expected, disruption to mail services are to be expected.

Update: 22 December 2020 We've secured new air access to Canada, so are processing and despatching all mail types as normal.

Update: 21 December 2020 Canada has cancelled flights to and from the UK. It's unclear how long these disruptions will remain in place, we'll update this site as soon as we've more information.



We will ship almost any product on to any country! It is impossible for us to keep up with all the regulations/laws in every country. It is your responsibility to know what is legal and what is not in your country. We will always ship discreetly for your privacy.



Gorilla Jack cannot control any customs or import duties/fees applied to your package by your local customs. Any outstanding customs charges or import duties must be paid by the customer and we cannot be held responsible for these charges. Customs charges or import duties are not included in the price of your items ordered. Gorilla Jack cannot tell you what the cost will be as customs policies and charges can vary from country to country.



We will do our best to follow the exact instructions in your order. We will ship the products that you pick to the address that you provide. We have to be truthful on the customs declaration - we cannot mark the shipment as a gift or devalue the value of the package for customs purposes. We will give you the best service and ship it very quickly at the rates that we have agreed to on our site. If for whatever reason the package is seized by Customs Officials, we will not issue you a refund unless all products are returned to us in their original condition. Most orders make it through customs fine; however, most orders that are stopped are returned to us. Also, if the package is returned to us by Customs Officials, you are still responsible for any shipping charges. You pay actual shipping charges based on the weight of the package and handling costs. Small bottles are cheaper to ship than heavy nutrition bars and protein powders.

It is impossible for us to keep up with all the regulations/laws in every country. It is your responsibility to know what is legal and what is not in your country prior to placing your order. Gorilla Jack is not responsible for any packages that have been seized by your local customs officials. In the event of a customs seizure you will not be entitled to a refund as it is your responsibility to check with local authorities to see if the items you ordered are allowed to be imported into your country.

If you refuse to accept delivery of the items you have purchased, the couriers may return the items back to GORILLA JACK. In the event that this happens, you will be refunded for your order once it is received back to our facility, excluding the cost you paid for shipping as this aspect of your order was fulfilled.

We understand that you might not be home to sign or collect your parcel and a signature may not always be required for delivery. If this is the case, the couriers may leave your parcel in a safe and secure mailbox or they will simply leave a calling card. The calling card will include details of your package, which will inform you that your parcel has been returned back to your local depot, upon which you will then be able to contact them to arrange collection or to reschedule a new delivery date.

We’re really quick with processing orders to make sure that you receive them as soon as possible.

You can amend your order as much as you like before you click ‘Confirm & Pay’, but after this point, you will be unable to make any changes or amendments to your order, as our warehouse team will have already started processing and preparing your order for delivery.

Once your order is being processed, there is nothing we can do to amend the items or the shipping address which was provided. If you have entered the incorrect address, you will need to get in contact with the residence of the address you had originally provided us with, as they will be the ones to receive your package. If this address does not exist, it will simply make its way back to our facility, upon which receiving, we can then redirect your parcel to your correct address.

If you have entered any incorrect details for your order and it has already been fulfilled and processed from our facility, your order cannot be canceled after this point, as it is already well and truly on it's way to your destination. Once you receive your order, if you still require changes to be made to your order, you will need to contact us so that we may inform you with the next steps in order to return your item(s) for a replacement.

We are not liable for any losses incurred if the customer has provided any incorrect details for their order. Gorilla Jack also reserves the right to not issue a refund on orders never received due to the incorrect details being provided.

Yes, we do deliver to PO Box Addresses for Canadian, United States and International orders.

Yes! We will send you an e-mail with your tracking number as soon as your order ships. it will give you other important information. If your order cannot ship for some reason, you will be notified within 24 hours.

* Please note that all shipping methods as listed above are listed as business days and they are an estimated time of delivery and we are not responsible for any delays experienced by the couriers when delivering your Parcel. The shipping aspect of your order is a separate service from Gorilla Jack and we reserve the right to not issue a refund on orders if packages are experiencing delays.

We are not liable for any losses incurred during any Natural disasters(inclusive of, but not limited to Floods, Fires, Tornadoes), Terrorist attacks or Threats of Terrorism, Customs service strikes/ Postal Service Strikes, Civil Conflict, Riots, Invasions or Occupancy, Extreme Weather Conditions,  or Failure of telecommunication Networks.