* INTERNATIONAL SHIPPING DELAYSPLEASE NOTE THAT ALL OF THE DAYS ARE LISTED AS BUSINESS DAYS. BUSINESS DAYS DO NOT INCLUDE WEEKENDS & HOLIDAYS. Many International destinations are experiencing shipping delays that could add 7-10 business days to the listed delivery timelines. The United Kingdom is experiencing extended delays due to work stoppages and postal worker strikes with ROYAL MAIL.
Delays in Europe are increasing as air traffic, including mail cargo, is disrupted due to ever changing flight restrictions.
International Delivery Timelines:
|COUNTRY||CODE||Tracked Packet International||XpressPost International||Light Packet Air|
|Australia||AU||12 Days*||8 Days*||24-35 Days*|
|Austria||AT||9 Days*||6 Days*||18-25 Days*|
|Belgium||BE||8 Days*||5 Days*||18-25 Days*|
|Denmark||DK||8 Days*||5 Days*||18-25 Days*|
|Finland||FI||7 Days*||5 Days*||18-25 Days*|
|France||FR||8 Days*||5 Days*||18-25 Days*|
|Iceland||IS||10 Days*||8 Days*||18-25 Days*|
|Ireland||IE||10 Days*||5 Days*||18-25 Days*|
|Israel||IL||NOT AVAILABLE||6 Days*||18-25 Days*|
|Japan||JP||9 Days*||5 Days*||18-25 Days*|
|Netherlands||NL||8 Days*||5 Days*||18-25 Days*|
|Poland||PL||9 Days*||7 Days*||18-25 Days*|
|Portugal||PT||9 Days*||6 Days*||18-25 Days*|
|Spain||ES||8 Days*||5 Days*||18-25 Days*|
|South Korea||KR||9 Days*||6 Days*||18-25 Days*|
|Sweden||SE||8 Days*||5 Days*||18-25 Days*|
|Switzerland||CH||7 Days*||5 Days*||18-25 Days*|
|United Kingdom||GB / UK||7 Days*||4 Days*||18-25 Days*|
INTERNATIONAL SHIPPING DELAYS
INTERNATIONAL DESTINATIONS - November 25, 2022 Unprecedented parcel volumes combined with new safety protocols, reduced international flights, and pandemic measures worldwide are creating delays for customers. We have adjusted our delivery standards to better reflect expected delivery times, however service may not be consistent. Some items may be delivered 10+ business days beyond published delivery standards. Consumers and business shippers should consider the additional delivery time when making commitments to recipients in overseas destinations.
Please know our people are working hard to process items as quickly as possible and keep the mail moving. We apologize for any inconvenience and thank you for your patience and understanding during these exceptional times. We have suspended on-time delivery guarantees on March 18, 2020 due to the unique circumstances we are operating in.
UNITED KINGDOM - DEC 19, 2022 Due to the ongoing and sporadic strike actions taking place with Royal Mail, there may be some ongoing disruption to service in the U.K. For the latest news regarding the strike action, please refer to the following link: Royal Mail strike updates Consumers and business shippers should consider the additional delivery time when making commitments to recipients in the U.K. Please know our people are working hard to process items as quickly as possible and keep the mail moving. We apologize for any inconvenience and thank you for your patience and understanding during these exceptional times.
Canada Post on-time delivery guarantees on March 18, 2020 due to the unique circumstances we are operating in.
WHO IS RESPONSIBLE FOR LOST PACKAGES?
All items purchased from GorillaJack.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
HOW ARE INTERNATIONAL SHIPMENTS HANDLED?
We will do our best to follow the exact instructions in your order. We will ship the products that you pick to the address that you provide. We have to be truthful on the customs declaration - we cannot mark the shipment as a gift or devalue the value of the package for customs purposes. We will give you the best service and ship it very quickly at the rates that we have agreed to on our site. If for whatever reason the package is seized by Customs Officials, we will not issue you a refund unless all products are returned to us in their original condition. Most orders make it through customs fine; however, most orders that are stopped are returned to us. Also, if the package is returned to us by Customs Officials, you are still responsible for any shipping charges. You pay actual shipping charges based on the weight of the package and handling costs. Small bottles are cheaper to ship than heavy nutrition bars and protein powders.
CUSTOMS & DUTIES ON ALL INTERNATIONAL ORDERS
WILL YOU SHIP ANY SUPPLEMENT TO ANY COUNTRY?
We will ship almost any product on GorillaJack.com to any country! It is impossible for us to keep up with all the regulations/laws in every country. It is your responsibility to know what is legal and what is not in your country. We will always ship discreetly for your privacy.
CUSTOMS & DUTIES
Gorilla Jack cannot control any customs or import duties/fees applied to your package by your local customs. Any outstanding customs charges or import duties must be paid by the customer and we cannot be held responsible for these charges. Customs charges or import duties are not included in the price of your items ordered. Gorilla Jack cannot tell you what the cost will be as customs policies and charges can vary from country to country.
WHO IS RESPONSIBLE IF THE PACKAGE IS SEIZED BY CUSTOMS?
It is impossible for us to keep up with all the regulations/laws in every country. It is your responsibility to know what is legal and what is not in your country prior to placing your order. Gorilla Jack is not responsible for any packages that have been seized by your local customs officials. In the event of a customs seizure you will not be entitled to a refund as it is your responsibility to check with local authorities to see if the items you ordered are allowed to be imported into your country.
WHAT HAPPENS TO REFUSED PACKAGES?
If you refuse to accept delivery of the items you have purchased, the couriers may return the items back to GORILLA JACK. In the event that this happens, you will be refunded for your order once it is received back to our facility, excluding the cost you paid for shipping as this aspect of your order was fulfilled.
DO I NEED TO SIGN FOR PACKAGES?
We understand that you might not be home to sign or collect your parcel and a signature may not always be required for delivery. If this is the case, the couriers may leave your parcel in a safe and secure mailbox or they will simply leave a calling card. The calling card will include details of your package, which will inform you that your parcel has been returned back to your local depot, upon which you will then be able to contact them to arrange collection or to reschedule a new delivery date.
I ENTERED THE WRONG ITEM /SHIPPING ADDRESS - WHAT DO I DO?
We’re really quick with processing orders to make sure that you receive them as soon as possible.
You can amend your order as much as you like before you click ‘Confirm & Pay’, but after this point, you will be unable to make any changes or amendments to your order, as our warehouse team will have already started processing and preparing your order for delivery.
Once your order is being processed, there is nothing we can do to amend the items or the shipping address which was provided. If you have entered the incorrect address, you will need to get in contact with the residence of the address you had originally provided us with, as they will be the ones to receive your package. If this address does not exist, it will simply make its way back to our facility, upon which receiving, we can then redirect your parcel to your correct address.
If you have entered any incorrect details for your order and it has already been fulfilled and processed from our facility, your order cannot be canceled after this point, as it is already well and truly on it's way to your destination. Once you receive your order, if you still require changes to be made to your order, you will need to contact us so that we may inform you with the next steps in order to return your item(s) for a replacement.
We are not liable for any losses incurred if the customer has provided any incorrect details for their order. Gorilla Jack also reserves the right to not issue a refund on orders never received due to the incorrect details being provided.
DO YOU DELIVER TO PO BOXES?
Yes, we do deliver to PO Box Addresses for International orders.
WILL I BE NOTIFIED WHEN MY PACKAGE SHIPS?
Yes! We will send you an e-mail with your tracking number as soon as your order ships. it will give you other important information. If your order cannot ship for some reason, you will be notified within 24 hours.